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About Us

About Us

By BzBarlow 30 Oct 2020

The Residence Life Team are here to help you help you have the best student residential experience possible. Our team can provide support and guidance as well as signposting to other University services. We're here to make your University experience unforgettable! 

Contact Us

General Enquiries; 

Email -

Support Enquiries; 


Phone - 0114 222 9237

Engagement and Development Enquiries;

Email -

Conduct Enquiries;

Email -

All our email addresses and phone lines are monitored between 9.00am and 5.00pm Monday to Friday.

Want us to contact you?

We understand that sometimes it's difficult to reach out for help, so we want to make it as easy as possible for you to get the support you are looking for. 

Our Student Support Manager Contact form asks for very few details but highlights to us that you are looking to have a chat with someone to help you work through things you are struggling with at the moment. 

All our email addresses are monitored every working day between Monday to Friday from 9.00am until 5.00pm. If your enquiry is regarding an urgent welfare or conduct concern, please contact Security Control on 0114 222 4085 at any time. 

Urgent Welfare Needs

If your enquiry is regarding an urgent welfare or conduct concern, please contact the Security Control Room on 0114 222 4085. 

Alternatively you can also use the SafeZone app which is a free app for students that provides round the clock safety reassurance via your mobile phone. 

Click here to find out more and download the app.

Reporting an Incident

We are proud to be an inclusive, tolerant and diverse community. If you or someone else who is a member of staff, student, or visitor, experience any form of discrimination such as harassment, abuse, bullying, or sexual violence that may be based on race, gender, sexuality, disability or other characteristics, then you can use this site to inform us of your concerns and access support and information about reporting options - both alternate/informal and formal.

Click here to find out more and to report an incident.

Residence Life Mentors

Residence Life Mentors (RLMs) are approachable and friendly students from the UK and the rest of the world, who deliver the Residence Life peer mentoring scheme in University accommodation. Most of them are continuing students so they're familiar with the Residences, the University and, the city of Sheffield, as well as the services available.

Residence Life Mentors are available at Community Café, online and in-person, every evening during term time.

Community Café is between 8.30pm - 9:45pm in person at The Edge Hub, The Ridge Common Room, Allen Court Common Room and St Vincent's Common Room. 

Book an appointment with the Conduct Team

The Conduct Team are available Monday afternoons and Tuesday mornings every week (term time). If you would like to find out more about our disciplinary processes, reporting options or educational work that we do, please book one of our appointment slots and one of our team will be happy to answer any questions you may have.

To book click here

Book an appointment with your Student Support Manager

If you’re feeling down, overwhelmed or struggling to adjust to student life, come and talk to a Residence Life Student Support Manager who can offer specific one-to-one support to help you manage and make sense of what you’re experiencing.

For all information and booking - Click here

Meet our Teams!

The Residence Life team are here to help you have the best student residential experience possible. We have three teams who work hard year round to provide you with a safe and inclusive community; Support and Wellbeing, Engagement and Development and Conduct.

Student Support Managers

Moving to University can be one of the best and scariest times of your life. Our Student Support Managers are here to make that transition as smooth as possible. They are trained in Mental Health First Aid, safeguarding and ASSIST and are qualified Sexual Violence Liaison Officers (SVLO’s). They offer on-call provision and liaise with other departments across the University to ensure that you get the right support. 

Meet your Student Support Managers here

Our Student Support Managers manage the Residence Life Mentors (RLM's). Mentors are experienced students who offer peer support to students during their time in University accommodation. RLMs can help with emotional issues, academic worries, disagreements among flatmates, or are simply available when students just need to talk to someone.

Our range of support articles with information about services can be found here.

If you have any questions or queries email:

Engagement and Development Team

When you live in University Accommodation, there's always something going on. Our Engagement and Development team offers a huge programmer of activities and events. We offer everything; sports, trips, arts and crafts, volunteering opportunities, life-skills sessions and awareness campaigns especially for you and all for free!

Every week there are loads of opportunities to get involved, from five-a-side football, dance lessons and weekly fitness classes to music lessons, film nights and cultural celebrations. You can meet new people and try new things!

Check out our weekly programme of events here!

If you'd like to get involved in events and activities or organise your own, send us an email:

Conduct Team

Life in residences can also have its challenges, and the work of the Student Conduct Officers focuses on the discipline and conduct side of things. What we consider ‘misconduct’ in University accommodation can include any kind of behaviour that might be antisocial or dangerous, either to the residence itself, to you, or to the people around you. The conduct team looks into these issues, investigating reports, meeting with students, and imposing penalties where we determine misconduct has taken place.

The work we do helps to make life in our accommodation better for everyone, so please do call on Security and your Residence Life Mentors to report any issues you experience in accommodation.

Our articles will help answer any questions you have about the conduct process.

Get in touch:

Management and Office Team

Our Management and Office team oversee the entire Residence Life Department and ensure that our teams run smoothly in providing exceptional services for our residents. 

The team engage University Departments and agencies effectively to organise welfare and educational campaigns and other partnership projects. They will attend conferences and give presentations around the world; undertaking knowledge exchanges with other Universities. They constantly work to improve Res Life for it's current and all future residents.

For general queries email:

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