Residence Life Mentors Explained

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Who are Residence Life Mentors?

Residence Life Mentors are approachable and friendly students from the UK and the rest of the world, who deliver the Residence Life peer mentoring scheme in University accommodation. Most of them are continuing students so they're familiar with the Residences, the University and the city of Sheffield, as well as the services available.

What do Residence Life Mentors do?

Residence Life Mentors support students with visits and ongoing contact during the year. Their job is to listen, offer information and signpost appropriately. In some cases, they escalate concerns to ensure effective resolution. They attend an extensive training programme, including Mental Health First Aid, in September prior to commencing the role. They receive ongoing training to further develop their skillset and expand their knowledge.

As a result, they're equipped to deal with a wide variety of student related scenarios, including but not limited to community living (e.g. flatmate conflict, noise, cleanliness, guests), mental health and wellbeing (e.g. homesickness, stress, isolation), engagement opportunities, and unwanted behaviour (e.g. harassment, aggression). When necessary, they facilitate flatmate mediation sessions to help resolve conflict. They aid the delivery of campaigns, including Community Living, Consent Conversations and Race Equality. They promote and assist with ResLife events to boost engagement and create a sense of belonging amongst student residents.

How about postgraduate students?

Postgraduate Residence Life Mentors are available every evening during term time between 6.30 - 9.30 PM. You can chat live during these times via this link: Postgraduate Office Hours with your TUOS Google account. 

They provide signposting on matters relating to physical and mental student wellbeing. So, if you feel bored or lonely, have questions, or you would just like to chat with a Mentor and other students currently in the accommodation, feel free to join us.

If you have a significant welfare concern to discuss in the first instance, please contact and a member of the Residence Life team will respond during working hours (weekdays only). 

How can I reach out to Residence Life Mentors?

Residence Life Mentors can be contacted every evening during term time between 9-11 PM with your TUOS Google account.

Virtual Drop in (Google meet) -

Virtual Drop in (Google meet):

Virtual Drop in (Google meet):

You can also email your Mentor directly to schedule a catch up call for when they're next on shift.

If you're not sure who your Mentor is, or you'd like to find out more about the service, email .

If you're interested in becoming a Mentor, check out the job description, the application form and what previous Mentors have said about the job.

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