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Who are Residence Life Mentors?
Residence Life Mentors are approachable and friendly students from the UK and the rest of the world, who deliver the Residence Life peer mentoring scheme in University accommodation. Most of them are continuing students so they're familiar with the Residences, the University and the city of Sheffield, as well as the services available.
What do Residence Life Mentors do?
Residence Life Mentors support students with visits and ongoing contact during the year. Their job is to listen, offer information and signpost appropriately. In some cases, they escalate concerns to ensure effective resolution. They attend an extensive training programme, including Mental Health First Aid, in September prior to commencing the role. They receive ongoing training to further develop their skillset and expand their knowledge.
As a result, they're equipped to deal with a wide variety of student related scenarios, including but not limited to community living (e.g. flatmate conflict, noise, cleanliness, guests), mental health and wellbeing (e.g. homesickness, stress, isolation), engagement opportunities, and unwanted behaviour (e.g. harassment, aggression). When necessary, they facilitate flatmate mediation sessions to help resolve conflict. They aid the delivery of campaigns, including Community Living, Consent Conversations and Race Equality. They promote and assist with ResLife events to boost engagement and create a sense of belonging amongst student residents.
How about postgraduate students?
Postgraduate students, including students living in Families and Couples accommodation, have access to a postgraduate Residence Life Mentor. They offer office hours between 6.30 - 9.30 PM every evening during term time across Ranmoor/Endcliffe or City. They also provide an appointment service via Google Meet, phone or in-person tailored to postgraduate student needs and availability. Please email firstname.lastname@example.org, if you’d like to know more.
How can I reach out to Residence Life Mentors?
Residence Life Mentors help out with activities, and visit students' accommodation during Intro Week, and subsequently throughout the year. They can be contacted via Customer Services or Drop-In every evening during term time between 9 - 11 PM. If you're not sure who your Mentor is, or you'd like to find out more about the service, email email@example.com .