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Support & Wellbeing

Residence Life Mentors Explained

By AnnabelK 23 Aug 2021

Who are Residence Life Mentors?

Residence Life Mentors are approachable and friendly students from the UK and the rest of the world, who deliver the Residence Life peer mentoring scheme in University accommodation. Most of them are continuing students so they're familiar with the Residences, the University and the city of Sheffield, as well as the services available.

What do Residence Life Mentors do?

Residence Life Mentors support students with visits and ongoing contact during the year. Their job is to listen, offer information and signpost appropriately. In some cases, they escalate concerns to ensure effective resolution. They attend an extensive training programme, including Mental Health First Aid, prior to commencing the role. They receive ongoing training to further develop their skillset and expand their knowledge.

As a result, they're equipped to deal with a wide variety of student related scenarios, including but not limited to community living (e.g. flatmate conflict, noise, cleanliness, guests), mental health and wellbeing (e.g. homesickness, stress, isolation), engagement opportunities, and unwanted behaviour (e.g. harassment, aggression). When necessary, they facilitate flatmate mediation sessions to help resolve conflict. They aid the delivery of campaigns, such as Community Living. They promote and assist with ResLife events to boost engagement and create a sense of belonging amongst student residents.

How can I reach out to Residence Life Mentors?

Residence Life Mentors provide signposting on matters relating to physical and mental student wellbeing. So, if you feel bored or lonely, have questions, or you would just like to chat with a Mentor and other students currently in the accommodation, feel free to join us. They can be contacted every evening during term time between 9-11 PM with your TUOS Google account.

Endcliffe and Ranmoor virtual Drop in (Google meet) -   

City virtual Drop In (Google Meet) - 

In person Drop In:

At Allen Court Common Room (Monday, Tuesday, Thursday, Friday and Sunday) or St Vincent's Common Room (Wednesday and Saturday), and at The Edge Hub every evening.You can also email your Mentor directly to schedule a catch up call for when they're next on shift.

How about postgraduate students?

Postgraduate Residence Life Mentors deliver in-person Office Hours in City (Allen Court Common Room) and/or Ranmoor-Endcliffe (The Ridge Common Room) every evening during term time between 6-8 PM.

You can also join virtually via your TUOS Google account. 

If you're not sure who your Mentor is, or you'd like to find out more about the service, email .


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